It is generally assumed that employees conduct themselves in a professional manner in the workplace. But, harmonious relationships don’t always exist, and occasionally a “difference of opinion” occurs, resulting in conflict.
Here are some effects that can happen when conflict exists in the workplace:
- Productivity is hindered.
- Customer satisfaction is compromised.
- The atmosphere may be tense.
- An unpleasant environment is created.
But conflict is reality. The issue is how to resolve conflict, because conflict can result in:
- Low productivity
- Absenteeism
- High employee turnover
- Theft
- Sabotage
- Litigation
- High insurance premiums
It has been shown that 30% of a manager’s time in the workplace is spent resolving employee conflict. Valuable resources can be saved when a manager knows how to effectively control conflict.
Overcoming employee conflict requires a high level of tact and diplomacy and may even necessitate:
- An intervention
- Ongoing negotiation
- Involving an external neutral party
As with any performance or Human Resources related situation, a manager’s ability to achieve compromise and build a consensus with the parties involved is essential to an effective resolution.
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