Client success story – Cleveland Public Library

Client success story – Cleveland Public Library

By on Jan 22, 2019 in Best Practices, Blog, Government and Public Sector, Public Libraries, Success Stories, Talent Acquisition | 0 comments

It has been our privilege to work with several public libraries, and this month’s success story is about our latest collaboration.

Cleveland Public Library is the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share and seek out new knowledge in ways that are beneficial to themselves, their community and the world. They are the People’s University, the center of learning for a diverse and inclusive community.

OA was recommended to CPL based on the work we had done for another large system.  CPL needed to recruit a Chief Talent Officer, and wanted to work with a firm that understood the landscape of both top HR talent and also the public sector. The team of Mark Fiala and Ryan Sheehan worked together on behalf of the selection committee at CPL.

Our project partner was Tena Wilson, Deputy Director and Chief of Staff for Cleveland Public Library.  She said:

OA was recommended to us by trusted colleagues in the public library space. We were aware of their success sourcing and screening public sector HR talent, and their strategic approach to recruitment.


Like most recruiting consultants, they spent time with us to understand our expectations for the role, the characteristics we sought in the ideal candidate, as well as drafting for the job description, job posting, and screening questionnaire. Of great significance, they provided valid and reliable benchmark compensation data.


Just as important to us is how they treated candidates.  CPL has a sterling reputation in the community and we wanted our values demonstrated in the recruitment process.  The OA team worked hard to make the candidate experience meaningful and respectful.  No finalist candidate wants to find out that they will not be offered the position, but Mark and Ryan made sure that communication was open and direct.


On top of all of that, they were fast!…they jumped on this project and soon we had a number of quality candidates to choose from. It made our final selection easy, and we are excited to welcome our new leadership team member.

Do you need assistance with a strategy for effective recruitment? Contact us to learn how we can help and check out our blog for more resources.