The importance of resolving workplace conflict

The importance of resolving workplace conflict

By on Apr 11, 2016 in Blog, Performance Management, Supervision, Training and Development | 0 comments

It is generally assumed that employees conduct themselves in a professional manner in the workplace.  But, harmonious relationships don’t always exist, and occasionally a “difference of opinion” occurs, resulting in conflict.

Here are some effects that can happen when conflict exists in the workplace:

  • Productivity is hindered.
  • Customer satisfaction is compromised.
  • The atmosphere may be tense.
  • An unpleasant environment is created.

But conflict is reality. The issue is how to resolve conflict, because conflict can result in:

  • Low productivity
  • Absenteeism
  • High employee turnover
  • Theft
  • Sabotage
  • Litigation
  • High insurance premiums

It has been shown that 30% of a manager’s time in the workplace is spent resolving employee conflict. Valuable resources can be saved when a manager knows how to effectively control conflict.

Overcoming employee conflict requires a high level of tact and diplomacy and may even necessitate:

  • An intervention
  • Ongoing negotiation
  • Involving an external neutral party

As with any performance or Human Resources related situation, a manager’s ability to achieve compromise and build a consensus with the parties involved is essential to an effective resolution.

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