It is generally assumed that employees conduct themselves in a professional manner in the workplace.  But, harmonious relationships don’t always exist, and occasionally a “difference of opinion” occurs, resulting in conflict.

Here are some effects that can happen when conflict exists in the workplace:

• Productivity is hindered.
• Customer satisfaction is compromised.
• The atmosphere may be tense.
• An unpleasant environment is created.

But conflict is reality. The issue is how to resolve conflict, because conflict can result in:

• Low productivity
• Absenteeism
• High employee turnover
• Theft
• Sabotage
• Litigation
• High insurance premiums

It has been shown that 30% of a manager’s time in the workplace is spent resolving employee conflict. Valuable resources can be saved when a manager knows how to effectively control conflict.

Overcoming employee conflict requires a high level of tact and diplomacy and may even necessitate:

• An intervention
• Ongoing negotiation
• Involving an external neutral party

As with any performance or Human Resources related situation, a manager’s ability to achieve compromise and build a consensus with the parties involved is essential to an effective resolution.

Watch for new postings on workforce strategy here on our blog, as well as Facebook, LinkedIn, and Twitter.