Client success story – Sangfroid Strategy

Client success story – Sangfroid Strategy

By on Nov 15, 2021 in Best Practices, Blog, Compensation Consulting, HR Consulting, Human Resources consulting, Performance Management, Success Stories |

As a professional services firm ourselves, we know the challenges they face as they start to grow. Our latest success story provides insight into the needs of a growing firm and how a Human Resources consulting partner can help.

Sangfroid Strategy is a full-service consulting firm that specializes in helping organizations whose work falls at the intersection of innovation, education, and community, build and implement innovative programming, plan for their future, and figure out how to get there. Their work is highly customized, and always based on evidence-based practice and engagement of populations who are most proximate to the problems their customers are trying to solve.

At their core, Sangfroid Strategy believes that people are the drivers of great communities [and organizations], and when you fully engage the human element of organizations and the people they serve, you amplify the impact of planning and growth.

Founder and CEO Heather Lenz was our partner on the project. She said:

We have experienced phenomenal growth over the past few years and our people processes have not kept up. We contacted OA because our growth meant we needed to upgrade our ways of communicating important things to our employees, especially around expectations regarding both job duties and behaviors.


OA helped us develop the tools to set expectations effectively, provide feedback, and clarify what is important to us and our clients. Additionally they helped us navigate the myriad of employment rules companies have to follow so that we would be compliant and do the right thing for our employees.


They provided tools such as an employee handbook, policies and procedures, performance management tools, and compensation data. They coached us with performance management, hiring, and other activities. They help us understand how incentives can be used effectively to drive business outcomes and reward high performance. They put us on a path to start strong in 2022 and build on our recent successes.

Smaller companies can have limited resources…especially time…but the need to build and maintain good HR processes is still required. We can help with tools to make this a bit easier. Want to know more? Contact us and check out other success stories to learn more.