Client success story – ACRT Inc.
One example of how Organizational Architecture assists its client with management training is our work with ACRT Inc. and its management development workshops. Training and development programs can help new managers grow into their role and make current managers even better!
ACRT is a leading independent utility vegetation management consulting company that prevents and rapidly resolves utility challenges by assessing and monitoring utility systems for vegetation liabilities and storm preparedness. They have teams of employees all over the United States ensuring that electrical power lines are clear of hazards that can disrupt service.
They were ready to implement several initiatives to help their workforce, but with limited bandwidth, they needed to bring in an external resource to assist them. Their leadership had already done a needs assessment of their managers and identified development areas, so they were ready to hit the ground running.
We were able to help them by developing and delivering training workshops on topics such as
- Customer service
- Effective communication
- Effective interviewing and selection
- Effective presentation techniques
- Leading productive meetings
- Understanding generational differences
The workshops included facilitation, workbooks, activities, handouts, and other tools for effective learning. Additionally, many of these workshops were developed to be uploaded to their learning management system [LMS] so that remote learners could take advantage of the learning.
Bob Chess, Chief Human Resources Officer at ACRT, said,
Organizational Architecture was a huge help with developing and delivering our leadership workshops. We had begun to develop an internal capability for staff training and development as part of our overall succession planning process, and needed assistance in the meantime ensuring our staff received the training they needed. Partnering with Organizational Architecture allowed us to focus on launching other HR initiatives while ensuring that development of our managers was underway.
They were effective in helping us develop the content for the workshops as well as the tools to ensure effective learning. Organizational Architecture was able to provide an outside perspective on how to deliver the training effectively, which equipped our managers with tools to integrate into ongoing performance management and delivering annual performance reviews.
No matter what type of training your staff or managers need, Organizational Architecture can provide the necessary training to help your management team be successful and effective leaders.
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