Case study – organizational design
We had the opportunity to assist one of Cleveland’s premier organizations with an organizational design study in late 2020. OA was contacted to assist the senior management team and Human Resources department with performing a review of one of its departments and provide recommendations on optimizing its structure.
The Head of Operations was our project sponsor. He said:
OA was recommended to us by one our internal staff members based on OA’s diverse Human Resources consulting work in many organizations but especially in multi-location organizations within our industry. Because of a tight timeline to perform the study, we asked them to complete their work so that any changes we make could be implemented in time for the new year.
We asked for OA to provide comparable information on departmental structures for several organizations we deem to be peers in terms of size and scope of operations. They were able to collect this information through research as well as their network of contacts at these organizations.
They performed an analysis of the department’s operations, interviewed staff, and provided their findings and recommendations to help us understand our current state and what opportunities we had to improve structure and assist employees with their growth.
Lastly, they conducted a perception analysis by interviewing the executive team, key users of the department’s services, and members of departments that work alongside this department on a day-in, day-out basis. We wanted to be sure that whatever changes we implement met the needs of our customers and partners within our organization.
Organizational Architecture provided good analysis and recommendations in time for us to make our year-end decisions…we really appreciated their assistance.