Identifying causes of poor performance
In the process of identifying causes of poor employee performance, the Performance Analysis Quadrant is a highly regarded tool to assist managers in “visually” identifying causes of poor performance.
Before beginning your quadrant, you must understand what may be causing an employee’s poor performance. The four primary causes of poor performance are:
- Motivation – The employee knows how to perform properly, but chooses not to [will level vs. skill level].
- Resources – A lack of equipment or technology negatively hinders employee performance.
- Processes – Poor performance is caused by poor working conditions or bad procedures not controlled by the employee.
- Knowledge or skill set – The employee lacks the knowledge or skills to perform acceptably.
Any employee who may have current or potential problems may be “plotted” on the Performance Analysis Quadrant. Ask yourself
- “Does the employee have adequate job knowledge?” [Skill level]
- “Does the employee have the proper attitude/desire to perform?” [Will level]
By assigning a numerical rating between one [low] and ten [high] for each answer, the employee will fall into one of the four quadrants, and the performance problem source will be accurately revealed.