Client success story – project management
At Organizational Architecture, we typically provide assistance in the areas of workforce strategy, organizational design, and human resources consulting, but did you know we can also help with project management? Today’s success story highlights how Organizational Architecture has helped a manufacturing company headquartered in Delaware, Ohio with ongoing HR support, as well as managed request-for-proposal processes to find a new payroll provider and employee benefits advisor.
One of the pain points that our client expressed to us about their personnel administration was that they were unsatisfied with the service that they received from their payroll and employee benefits partners. After attempting to improve the service levels from these vendors without satisfactory results on their part, we suggested that it would be best to seek new partners to provide these services.
We started this process by identifying service providers suitable for our client and asked potential partners to respond to our comprehensive request-for-proposal, which includes a thorough and detailed questionnaire to ensure they are able to provide the right services to our client. After reviewing their responses and interviewing them, we selected finalists to present to our client, who chose the new partners they felt would best serve their needs.
Since selecting and implementing a new payroll provider and benefits broker, our client is pleased they can count on them to provide accurate and reliable service to their managers and employees.