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Success Stories

Client success story – Cleveland Public Library

Client success story – Cleveland Public Library

By on Jan 22, 2019 in Best Practices, Blog, Government and Public Sector, Success Stories, Talent Acquisition | 0 comments

It has been our privilege to work with several public libraries, and this month’s success story is about our latest collaboration. Cleveland Public Library is the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share and seek out new knowledge in ways that are beneficial to themselves, their community and the world. They are the People’s University, the center of learning for a diverse and inclusive community. OA was recommended to CPL based on the work we had done for another large system.  CPL needed to recruit a Chief Talent Officer, and wanted to work with a firm that understood the landscape of both top HR talent and also the public sector. The team of Mark Fiala and Ryan Sheehan worked together on behalf of the selection committee at CPL. Our project partner was Tena Wilson, Deputy Director and Chief of Staff for Cleveland Public Library.  She said: OA was recommended to us by trusted colleagues in the public library space. We were aware of their success sourcing and screening public sector HR talent, and their strategic approach to recruitment.   Like most recruiting consultants, they spent time with us to understand our expectations for the role, the characteristics we sought in the ideal candidate, as well as drafting for the job description, job posting, and screening questionnaire. Of great significance, they provided valid and reliable benchmark compensation data.   Just as important to us is how they treated candidates.  CPL has a sterling reputation in the community and we wanted our values demonstrated in the recruitment process.  The OA team worked hard to make the candidate experience meaningful and respectful.  No finalist candidate wants to find out that they will not be offered the position, but Mark and Ryan made sure that communication was open and direct.   On top of all of that, they were fast!…they jumped on this project and soon we had a number of quality candidates to choose from. It made our final selection easy, and we are excited to welcome our new leadership team member. Do you need assistance with a strategy for effective recruitment? Contact us to learn how we can help and check out...

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Client success story – Mandel JCC

Client success story – Mandel JCC

By on Jan 22, 2019 in Best Practices, Blog, Compensation Consulting, Non Profit, Success Stories | 0 comments

This month’s success story features our work with the Mandel JCC.  The J builds, connects and strengthens the Jewish community and the greater Cleveland community through exceptional life-long programs and services that reflect the richness of Jewish life and enhance physical, intellectual, and spiritual well-being. OA was approached based on our experience working with not-for-profit organizations to benchmark compensation and recommending approaches to enhance compensation program administration. Vice President of Human Resources Sara Hodgson said: OA was recommended to us by one of our trusted advisors to assist us with understanding how competitive our compensation was, and how we could be more effective at managing our programs.  They worked with us to understand what our goals were and then developed a plan to address our needs.   Throughout the project they spent time with us reviewing data, asking questions, and making sure they were providing the analysis we needed to make decisions about our program.  They provided data from both general and also industry-specific sources and qualified them to make sure the data was valid and reliable.   We needed a comprehensive review and OA provided analysis on our staff compensation and made recommendations regarding compensation philosophy, program administration, and pay structures. Additionally, they helped me present the findings to my leadership team in a way that was clear and meaningful to them. Not-for-profit organizations are one of our specialties.  Whether you are large or small, we can help with your compensation planning needs.  Contact us and check out our blog for more...

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Client success story – Mental Health & Addiction Advocacy Coalition

Client success story – Mental Health & Addiction Advocacy Coalition

By on Nov 20, 2018 in Blog, Compensation Consulting, Non Profit, Success Stories | 0 comments

This month’s success story features our work with the Mental Health & Addiction Advocacy Coalition.  MHAC fosters education and awareness of mental health and addiction issues while advocating for public policies and strategies that support effective, well-funded services, systems, and supports for those in need, resulting in stronger Ohio communities. The MHAC is a place where diverse interests come together, speak with a common voice, and work towards guaranteeing access to quality services and supports for individuals with mental health and addiction disorders. OA was approached based on our experience working with not-for-profit organizations and benchmarking compensation, and recommending approaches to enhance compensation program administration. Joan Englund is the Executive Director of the MHAC.  She said: OA was recommended to us from a partner organization to assist us with understanding how competitive our compensation was. We are a unique organization so we needed to make sure we used appropriate benchmarks when analyzing our pay.   They have a collaborative process and spent time with us reviewing data, asking questions, and making sure they were providing the analysis we needed to make decisions about our pay programs.  They located both general compensation data as well as information specific to not-for-profits to give us an informed view of compensation in our world. Since we are spread out geographically they provided us data for the locations in which our people work.   OA’s help was invaluable in providing us data about our own programs, and insights into what is competitive among our peers. We now have a process to revisit this periodically to ensure we stay on track.  Most not-for-profits are constrained by resources, especially money.  Our dialog with OA helped us refine our value proposition to employees and potential candidates, and leverage our meaningful mission and work along with other aspects of our total rewards program in our conversation with them. Not-for-profit organizations are one of our specialties.  Whether you are large or small, we can help with your compensation planning needs.  Contact us and check out our blog for more resources....

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Client success story – Aim Transportation Solutions

Client success story – Aim Transportation Solutions

By on Aug 29, 2018 in Blog, HR Consulting, Leadership, Success Stories, Succession Planning, Training and Development, Training and Development Consulting | 0 comments

Most organizations reach a point where they need to get really specific about what traits make leaders successful in their organization.  Sometimes organizations get lucky and promote the right people from staff positions into supervisory roles and these people are successful leaders. But many times, the wrong person gets promoted, and this is because they focus more on the person’s success in their current role and less on what the expected behaviors are for leaders and whether this person has demonstrated their ability to exercise them.  This month’s success story shares our recent work with a company that came to that conclusion. Aim Transportation Solutions is the largest, privately owned truck leasing company in North America. Aim Leasing Company was founded in 1982 as an affiliate of McNicholas Transportation who was, at that time, the largest steel hauler east of the Mississippi. Their initial goal was to purchase and maintain equipment for companies that didn’t have internal logistics capabilities. Since then, they have achieved steady growth and are now considered the largest, privately owned truck leasing company in North America. Like many growing business, identifying and promoting the right people into the critical middle management role was something Aim struggled with. Their people are truly passionate about solving their customers’ problems, but this passion does not necessarily mean that these employees would be good leaders. What Aim wanted to do was develop tools and processes to identify potential leaders in a consistent manner, in order to increase newly-promoted supervisors’ success, and continue to enhance their ability to solve customers’ problems. Vice President of Human Resources Patty Durkin said: We knew that by implementing a process to identify potential leaders in a consistent fashion would greatly enhance our succession planning efforts.  We are a growing company in a very dynamic industry…we need to make sure we have the right people in the right place and trained the right way for our customers.  This is especially true for anyone with the great responsibility for leading people.   We connected with OA based on their experience helping companies implement leadership development programs.  They have a solid methodology for identifying leadership competencies, defining them, and helping organizations integrate them into their succession planning...

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Client success story – The City of Cleveland Heights

Client success story – The City of Cleveland Heights

By on Jul 3, 2018 in Blog, Compensation Consulting, Government and Public Sector, Success Stories | 0 comments

This month’s success story features our work with The City of Cleveland Heights.  After living and working there for 20 years and then moving away…they become a client! Cleveland Heights, Ohio is a diverse, progressive, vital suburb of Cleveland that is well known for its rich variety of homes, from front-porch Colonials and Arts and Crafts bungalows to stately Tudors, historic mansions, and innovative new condos.  You’ll find tree-lined streets, great parks and recreational facilities, authentic “main-street” shopping, award-winning restaurants, entertainment, theaters, and more! After a major revision to their job descriptions, the City wanted to determine how competitive their base compensation was compared to the talent market.  Additionally, they wanted recommendations on compensation best practices and how to ensure their program stayed competitive to the market. Anna Smith, Director of Human Resources said: We were aware of OA’s work in the not-for-profit and public-sector environments, so when it was time to conduct an analysis of our base compensation, we contacted them for assistance.   Public sector compensation can be challenging. On one hand it can be easier to locate data on positions because of the disclosure requirements for public entities. On the other hand, being able to pay competitively for top talent in a competitive labor market, coupled with the budget constraints in the public sector, can make it challenging.  Also, pay structures in the public sector do not always keep pace with the private sector, which can be problematic when trying to update compensation programs.   OA’s approach was to locate meaningful benchmarking date from both public and other sources and develop tools to show our positions relative to the market.  Additionally, they provided insight into current compensation trends and strategies for implementing better approaches to attract, retain, and motivate our staff.  The OA team was helpful in assisting with consensus-building with our leadership team so that we could implement the program we needed to reach our goals. Public sector employers are one of our specialties.  Whether you are a municipality, agency, or public library system, we can help with your HR programs, including compensation benchmarking and pay structures. If you need assistance with your compensation programs or other HR consulting needs, contact us and check out our...

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Client success story – Case Paper Company

Client success story – Case Paper Company

By on Apr 17, 2018 in Best Practices, Blog, Compliance, Harassment, Harassment Prevention Assessment, Success Stories, Training and Development Consulting | 2 comments

This month’s success story features our work with Case Paper.  Although they are 75 years old, they just recently hired their first HR director [and also an old colleague].  One of his first tasks was to review the employee handbook provisions and processes related to harassment.  More on that below… Since 1943, Case Paper Company has provided incomparable service to the printing and packaging industry. The foundation of this service rests on maintaining one of the largest inventories of coated paper and board in both rolls and sheets in the United States; providing swift delivery of custom-converted products from state-of-the-art equipment; and the ability to process custom sizes. In fact, Case Paper has an extensive inventory of over 75,000 tons of paper and board available for immediate delivery, warehoused in over 1.25 million square feet of storage space across the U.S. They also provide state-of-the-art converting, warehousing, shipping, and logistics from several North American locations. Once their HR leader assessed the current state of their harassment avoidance program, he contacted OA for assistance in developing and delivering Diversity and Harassment Awareness Training. Ron Hervi, Director of Human Resources said: I had worked with OA’s Mark Fiala years ago when we were part of the Human Resources department in the company in which we worked.  I knew his reputation and that of his company, so once I got acclimated to my new role at Case Paper, we started talking about how we could work together to deliver Diversity, Inclusion, Sensitivity, and Harassment Prevention training to my management team.   Mark developed and delivered some of the best training we have ever received…his approach was to facilitate a real conversation with my leaders and help them understand the negative effect of harassment and the benefits of fostering diversity and inclusion.   We held workshops in Philadelphia and Chicago for a total of six workshops.  Each session was delivered effectively, and real learning took place…the feedback we received was that the training was useful, meaningful…and believe it or not, fun!   It’s no secret that harassment is on many employer’s minds…making sure your managers are trained to spot and take action in cases of harassment is critical.  Make sure you provide them the tools they...

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