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Performance Management Consulting

People problems rarely “work themselves out” …so how do you address them?

People problems rarely “work themselves out” …so how do you address them?

By on Jun 7, 2017 in Blog, Human Resources Consulting, Performance Management, Performance Management Consulting | 0 comments

When we find a client struggling through corrective action, we show them the process to manage performance effectively so that they can make better decisions about performance management outcomes. If they have not done so, we facilitate a discussion of what is expected of the role, both in terms of job duties and expected behaviors. This often helps the client focus on the specific performance issues. Scan their employee handbook and policies and procedures. Often overlooked, the descriptions of what is acceptable and what is not may be found here.  This helps develop a plan to manage performance and hold people accountable. Uncover exactly what the performance issues are. Are they related to failing to meet key performance indicators, sales or production goals?  Are they violating company policies? Do they behave in ways that are not appropriate for their role? Once the client has defined the issue, we then assist with preparing corrective action tools that can be used in coaching, corrective action, or if necessary, termination,  to ensure the process is firm, fair, and consistent. Managing poor performance is a challenge.  It’s often not pleasant, but if you can save a poor performer by learning to address performance issues clearly and thoughtfully when they arise, you’ll strengthen your business. While it may ultimately require the most drastic action such as termination of employment, in most cases effective performance management leads to performance improvement, which saves time and money on recruitment, training, and maintaining employee morale and productivity. Do you have questions about effective performance review systems?  If you need assistance with this or other human resource needs, contact us and check out our blog for more helpful...

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People problems rarely “work themselves out”

People problems rarely “work themselves out”

By on Jun 5, 2017 in Blog, Human Resources Consulting, Performance Management, Performance Management Consulting | 0 comments

In our Human Resources consulting practice, one of our favorite euphemisms for performance management issues is when a client tells us that they need our help because an employee “isn’t working out”.  Our first response is usually, “well, tell them to go to the gym!”  Kidding aside, we understand what the client means, but use this to get the client to think and speak in more specific terms. Simply put, it’s a serious matter to contemplate terminating someone’s employment, and we want to be sure that the client has thought clearly about their rationale for doing so.  This is where effective performance management can help. When clients tell us someone is “not working out”, that can mean one or more of the following: The employee is failing to meet production, sales, or other specific goals, or isn’t fulfilling the duties enumerated in their job description. The employee has violated company policies such as appearance standards, time and attendance requirements, safety policies, etc. The employee does not behave in a way that is appropriate for their role. They may not demonstrate appropriate customer service, teamwork, leadership, or some other trait that is necessary to do the job. We often find that smaller businesses struggle with addressing performance issues. In many cases they do not act at all, or swing the other way and react disproportionately to the final “straw that broke the camel’s back”…which comes back to haunt them if the former employee takes action against them. Here are the reasons we’ve uncovered why clients don’t act sooner: Conflict avoidant…people don’t like to be confrontational, especially face to face. Fearful of legal action…many of our clients are smaller companies and fear that they will inadvertently do the wrong thing that will get them into costly trouble. Inability to articulate exactly what the performance problem is…sometimes the client just can’t state clearly what the problem is…especially when it is behavioral based. Don’t have a roadmap for the process; clients may not know what to expect or have the tools to start and finish a path of corrective action to improve behavior. Feel like they don’t have time to manage performance…too busy…but the problems persist until something must be done about it....

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Client success story – Ohio Travel Bag

Client success story – Ohio Travel Bag

By on Mar 15, 2017 in Blog, Compensation Consulting, Human Resources Consulting, Performance Management Consulting, Success Stories | 0 comments

This month’s success story highlights how Organizational Architecture assisted its client Ohio Travel Bag with an analysis of their HR processes. Established in 1908, Ohio Travel Bag is the leading supplier of components, fasteners, and hand tools to the luggage, case, trunk, handbag, leathercraft, garment hardware and shoe industries. They also provide a popular line of gifts and travel accessories for retailers. Michael Fox, President of Ohio Travel Bag, said, “Organizational Architecture provided us with just the expertise we were looking for. We knew what needed to be reviewed but did not have the resources internally to conduct the analysis. We were very impressed with the review and analysis of our employee compensation and performance management system. Their benchmarking analysis was detailed and thorough, and gave us a better picture how our overall organization compensated our employees compared to the market. They were also able to provide us with real, actionable suggestions and tools that could be put into place right away to help enhance our performance management system”. There are many different components that must be considered to develop an effective HR function. Organizational Architecture is here to help, whether you need assistance with one specific area within HR or a complete overhaul of your HR strategy. Want to learn more?  Contact us and check out other success stories for more helpful...

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Client success story – human resources consulting

Client success story – human resources consulting

By on Mar 13, 2017 in Blog, Compensation Consulting, Human Resources Consulting, Performance Management Consulting, Success Stories | 0 comments

Today’s success story highlights how Organizational Architecture can assist smaller organizations with improving their HR processes. Our client in specialty goods wholesaling reached out to us after a change in ownership to help review some of their HR functions as they were reviewing all other operational functions. There were two specific areas that our client wanted us to review: compensation and their performance management system. Regarding compensation, they wanted a better understanding of how competitive their pay was relative to the market for a variety of jobs. We conducted a benchmarking analysis and provided them market data for both base and incentive compensation for those selected jobs. The second area we reviewed was their performance management system. We analyzed their current system and then provided them with suggestions on specific elements that should be added to their current system or ways they can be improved. Items analyzed included employee policies, the corrective action process, and the performance appraisal forms and procedures. Our analysis provided them with the right information and tools to help build out a workforce strategy that also supported the overall business strategy. Do you need assistance with a specific project in one of your HR processes?  Contact us and check out our blog for more helpful...

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HR consultants and contractors needed

HR consultants and contractors needed

By on Feb 22, 2017 in Blog, Compensation Consulting, Compliance, Functional Area Leader, HR contractors and HR consultants, HR Project Management, Human Resources Consulting, Performance Management Consulting, Training and Development Consulting | 0 comments

  Are you a Human Resources consultant or contractor?   Are you interested in consulting or contracting engagements?   Organizational Architecture is always looking for talent to assist with consulting engagements or working as onsite HR contractors for our clients. If you… Are analytical, detail-oriented, effective at solving problems, and finding solutions Are effective working autonomously Possess an understanding of current tools and technology and can use them effectively Have above average skills using MS Excel Have at least 10 years of experience with HR disciplines such as Employee Relations, Compensation, Benefits, Training/Development, Recruitment, Organizational Design, HRIS, or employment law …we’d love to connect!…please send your current resume or practice summary to me at markfiala@oahumanresources.com so we can learn more about your project work and experience. Our clients have needs for HRIS Specialists HR Administrators Performance Management Consultants Learn more about Organizational Architecture’s work here and connect with us on social media on LinkedIn, Facebook, and Twitter. Looking forward to connecting with...

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HR consultants and contractors needed

HR consultants and contractors needed

By on Feb 20, 2017 in Blog, Compensation Consulting, Compliance, Functional Area Leader, HR contractors and HR consultants, HR Project Management, Human Resources Consulting, Performance Management Consulting, Training and Development Consulting | 0 comments

  Are you a Human Resources consultant or contractor?   Are you interested in consulting or contracting engagements?   Organizational Architecture is always looking for talent to assist with consulting engagements or working as onsite HR contractors for our clients. If you… Are analytical, detail-oriented, effective at solving problems, and finding solutions Are effective working autonomously Possess an understanding of current tools and technology and can use them effectively Have above average skills using MS Excel Have at least 10 years of experience with HR disciplines such as Employee Relations, Compensation, Benefits, Training/Development, Recruitment, Organizational Design, HRIS, or employment law …we’d love to connect!…please send your current resume or practice summary to me at markfiala@oahumanresources.com so we can learn more about your project work and experience. Our clients have needs for HRIS Specialists HR Administrators Performance Management Consultants Learn more about Organizational Architecture’s work here and connect with us on social media on LinkedIn, Facebook, and Twitter. Looking forward to connecting with...

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