Barriers that inhibit effective communication
Several challenging communication issues exist in today’s business environment. A clear understanding of these issues will enable you to overcome these challenges and communicate more effectively.
The words you choose can mean the difference between retaining or losing an employee or a valued customer.
You must be sensitive to the feelings and perceptions of others. As diversity in the workplace increases, you must avoid words that might stereotype, insult, or intimidate another person.
Intercultural communication also presents a big challenge. It becomes challenging when communicating with people from another culture because the same words may have different meanings between cultures. There are three specific barriers associated with intercultural communication are tone differences, word connotation, and perceptions.
- Tone differences in formal and informal languages generate a message of indifference if used in an inappropriate setting.
- Word connotations create issues when the same word has a different meaning in another culture. Both speakers are challenged if they do not understand the meaning held by the other person in the conversation.
- Perceptions are held by people who speak different languages or come from varying backgrounds within the same language. Any given situation can be viewed differently, based on the language used or the cultural background.
As a manager, it is your responsibility to be aware of any other possible barriers that inhibit communication between you and your employees.