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Posts by Mark Fiala

People problems rarely “work themselves out” …so how do you address them?

People problems rarely “work themselves out” …so how do you address them?

By on Jul 12, 2019 in Best Practices, Blog, HR Consulting, Performance Management, Performance Management Consulting, Supervision | 0 comments

When we find a client struggling through corrective action, we show them the process to manage performance effectively so that they can make better decisions about performance management outcomes. If they have not done so, we facilitate a discussion of what is expected of the role, both in terms of job duties and expected behaviors. This often helps the client focus on the specific performance issues. Scan their employee handbook and policies and procedures. Often overlooked, the descriptions of what is acceptable and what is not may be found here.  This helps develop a plan to manage performance and hold people accountable. Uncover exactly what the performance issues are. Are they related to failing to meet key performance indicators, sales or production goals?  Are they violating company policies? Do they behave in ways that are not appropriate for their role? Once the client has defined the issue, we then assist with preparing corrective action tools that can be used in coaching, corrective action, or if necessary, termination,  to ensure the process is firm, fair, and consistent. Managing poor performance is a challenge.  It’s often not pleasant, but if you can save a poor performer by learning to address performance issues clearly and thoughtfully when they arise, you’ll strengthen your business. While it may ultimately require the most drastic action such as termination of employment, in most cases effective performance management leads to performance improvement, which saves time and money on recruitment, training, and maintaining employee morale and productivity. Do you have questions about effective performance review systems?  If you need assistance with this or other human resource needs, contact us and check out our blog for more helpful...

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People problems rarely “work themselves out”

People problems rarely “work themselves out”

By on Jul 10, 2019 in Best Practices, Blog, HR Consulting, Performance Management, Performance Management Consulting, Supervision | 0 comments

In our Human Resources consulting practice, one of our favorite euphemisms for performance management issues is when a client tells us that they need our help because an employee “isn’t working out”.  Our first response is usually, “well, tell them to go to the gym!”  Kidding aside, we understand what the client means, but use this to get the client to think and speak in more specific terms. Simply put, it’s a serious matter to contemplate terminating someone’s employment, and we want to be sure that the client has thought clearly about their rationale for doing so.  This is where effective performance management can help. When clients tell us someone is “not working out”, that can mean one or more of the following: The employee is failing to meet production, sales, or other specific goals, or isn’t fulfilling the duties enumerated in their job description. The employee has violated company policies such as appearance standards, time and attendance requirements, safety policies, etc. The employee does not behave in a way that is appropriate for their role. They may not demonstrate appropriate customer service, teamwork, leadership, or some other trait that is necessary to do the job. We often find that smaller businesses struggle with addressing performance issues. In many cases they do not act at all, or swing the other way and react disproportionately to the final “straw that broke the camel’s back”…which comes back to haunt them if the former employee takes action against them. Here are the reasons we’ve uncovered why clients don’t act sooner: Conflict avoidant…people don’t like to be confrontational, especially face to face. Fearful of legal action…many of our clients are smaller companies and fear that they will inadvertently do the wrong thing that will get them into costly trouble. Inability to articulate exactly what the performance problem is…sometimes the client just can’t state clearly what the problem is…especially when it is behavioral based. Don’t have a roadmap for the process; clients may not know what to expect or have the tools to start and finish a path of corrective action to improve behavior. Feel like they don’t have time to manage performance…too busy…but the problems persist until something must be done about it....

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Do you have a temporary need for an HR professional?

Do you have a temporary need for an HR professional?

By on Jun 25, 2019 in Blog, Functional Area Leader, HR Contractors and HR Consultants, HR Project Management | 0 comments

Organizational Architecture can provide you with short-term contract assistance in your HR department, whether your need is: HR administration…we can provide professionals well-versed in HR administration to help with new hire orientation, benefits enrollment, workers’ compensation, leave of absence administration, and other tasks. HR specialist…if your need is for a seasoned specialist, our professionals bring deep experience in Recruitment Training and development Investigations Compensation Employee relations and many others… Project manager…maybe you have a major HR project to implement.  We can provide you with experienced HR talent to serve as your project manager to assist in a number of focused areas, such as system implementations, development of specific training and development programs, policy and procedure development, ad-hoc compensation assistance, or any number of other HR activities. Organizational Architecture can also provide oversight and guidance to the HR contractor, allowing you to focus on other parts of your business. Contact us to learn more how we can help. Learn more about Organizational Architecture’s work here and connect with us on social media on LinkedIn, Facebook, and Twitter. Looking forward to connecting with...

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Client success story – Ohio Library Council

Client success story – Ohio Library Council

By on Jun 24, 2019 in Blog, Non Profit, Success Stories, Talent Acquisition | 0 comments

It has been our privilege to work with several public libraries in Ohio, and this month’s success story is about our latest collaboration with the professional association for Ohio’s libraries. The Ohio Library Council is the forum in which Ohio’s public library community is strengthened through advocacy, education, collaboration, and innovation. The membership of the OLC is composed of public library systems, library trustees, Friends of the Library groups, library staff members, other library institutions, and library-related commercial vendors. Earlier this year, OA was contacted by the OLC board of directors to assist with the search for their new Executive Director upon the retirement of the Executive Director who has led the organization for the past seventeen years. Our project partner was Selection Committee Chair Nicholas Tepe of the Athens County Public Libraries. He said: We were aware of Organizational Architecture because of the work they had performed for other public libraries, particularly their recruitment projects.  Upon the retirement of our Executive Director, we began the process of assessing partners that understood both public libraries and not-for-profit organizations.   We selected OA and the project team of Mark Fiala and Ryan Sheehan to work with us based upon their experience and understanding of the needs of Ohio’s libraries.   We had to ensure that we had our new Executive Director in place by the time our current Executive Director retired. The OA team was quick to start the process of defining the role and expectations, developing a candidate sourcing strategy, and providing guidance on an appropriate compensation package using valid and reliable benchmark compensation data.   OA provided a slate of highly qualified candidates that were exactly what we were looking for and facilitated the screening and selection process for us.  Ultimately their work helped us select our new Executive Director. We could not have been more pleased with their help and guidance on this project, the quality of the candidates, and the timeliness of their work. Do you need assistance with a strategy for effective recruitment? Contact us to learn how we can help and check out our blog for more...

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OA to speak at the Northeast Ohio Regional Library System June Meeting

OA to speak at the Northeast Ohio Regional Library System June Meeting

By on Jun 12, 2019 in Blog, Government and Public Sector, HR Consulting, In the News, Presentations and Conferences, Talent Acquisition | 0 comments

We’re excited for the opportunity to present at the Northeast Ohio Regional Library System’s upcoming Fiscal Officers and Human Resources Network Meeting.  We’ve been asked to discuss Human Capital Management and have a great program that will be interactive, informative, and fun. The Northeast Ohio Regional Library System [NEO-RLS] is a partially state-funded membership organization that provides continuing education, professional development, emerging technology support, group purchasing and many other benefits and services to all of the academic, school, special and public libraries in 22 counties of Ohio. The session will be held on Friday, June 21, 2019 at 10.00a at the Westlake Porter Public Library. If you need assistance with HR projects and want to learn more about our human resources consulting, contact us and check out our blog for more...

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